Terms, Conditions & Usage Policy

Terms, Conditions & Usage Policy — ON AIR TV

This document sets out the relationship between the store and the customer.

Completing a purchase from ON AIR TV means the customer has read and fully agreed to all the terms, conditions, warranty and refund policies set out below. This policy is the governing reference for the relationship between the store and the customer regarding the digital products and services provided.

Nature of Products & Services and Delivery Policy

All products and services offered by ON AIR TV are digital products and services delivered electronically.

These include, but are not limited to:

Digital products are delivered instantly once payment is successfully completed, unless otherwise stated in the product description.

An order is considered fulfilled once:

Product Description at the Time of Purchase

Promotional clips and paid ads may show features that differ from the current product, as the product is continuously updated. The reference is always the product description at the time of purchase, so please review it or contact customer service before ordering.

Entertainment & Viewing Subscriptions

Entertainment subscriptions include all TV subscriptions.

If a server is permanently shut down, the customer will be compensated with another server and player to complete the remaining subscription period. We are not obliged to provide a specific type of player.

There is no guarantee against buffering or broadcast delay, as subscription stability depends on the customer's network connection type, ping stability, the device used and other factors we cannot determine or control.

Ping should not exceed 15 for the best possible stability. Please note that stability varies between mobile phones and TV screens.

There is no guarantee that specific movies or series requested by the customer will be available, and we do not guarantee when content will be added or how much entertainment content the subscription includes.

Only the apps and players we provide may be used. The store guarantees the subscription works on our own players only, and does not guarantee it will run on a specific player the customer requests or prefers.

Samsung and LG TVs support the players. To use the subscription on them, the customer must subscribe to one of the paid players.

If the host is blocked and the subscription stops as a result, the customer must wait until a new host is provided free of charge, with no set update date, as it comes to us from the developer.

Hosts are available inside the player apps only and are never sent to anyone, as sharing them exposes them to blocking.

We do not guarantee that a host will not be blocked again. Our responsibility is limited to providing replacement hosts to complete the full subscription period.

TV subscriptions support one device only, except for subscriptions whose description states that they support two devices.

Compensation Policy

If the customer is entitled to compensation:

Processing may take longer in exceptional technical cases beyond the store's control, and the customer will be informed of the available options whenever possible. In exceptional cases where compensation cannot be provided for a long period, the store may, at its discretion, grant the customer store wallet credit or another suitable alternative.

Temporary Server Outage

The server may experience a temporary outage for technical reasons or reasons related to the provider or third parties, for a longer or shorter period without any involvement from the store. The customer acknowledges that such an outage is not a permanent server shutdown and not a breach of the store's obligations.

During the outage, the store follows up with the provider until the service returns, without committing to a return date, as this depends on the provider and is outside the store's control.

The only compensation for a temporary outage is a free extension of the subscription, after the server returns, by the number of days it was actually down. Outage days are counted according to store records, from the date the store confirms the outage until the service returns.

During or after the outage, the customer may not claim any of the following:

The extension applies only to subscriptions that were active at the time of the outage. Subscriptions that ended before the outage, or end during it, are entitled only to their remaining period.

Buffering, low quality, or specific channels or content stopping is not considered a temporary server outage; the buffering terms in this policy apply instead.

If a temporary outage becomes a permanent server shutdown, the permanent shutdown terms above apply, and the customer cannot receive both the extension and a replacement server.

Internet Provider Blocking of Streaming Services

Some telecom companies and internet providers in certain countries or networks may block streaming services, which may interrupt the subscription for some customers. This is beyond the store's control and is not a defect in the subscription or a breach of the store's obligations.

If the customer's network is blocked, the available solution is to use another internet network or a VPN service, which the customer must provide at their own cost.

Any future service or solution to bypass blocking is a separate service and may be paid. It is not included in the current subscription unless explicitly stated in the product description.

The customer may not claim a cash refund, compensation or extension due to blocking by an internet provider or telecom company.

Players & How to Use Them

The app's interface, name, look, version, download link or installation, activation and usage method may vary or change from time to time or from one device to another, depending on updates and technical compatibility.

This alone is not considered a change in the product or a failure of service, as long as the core service and essential features described in the product description remain available to the customer.

Updates may require re-downloading the app, updating it, re-activating it, or entering new details.

The store does not guarantee compatibility with all devices or future versions.

The customer is responsible for confirming their device type and operating system and choosing the right product before completing the order.

Device Details (MAC Address & Key)

Device details (MAC Address and Key) are the customer's responsibility. If another device's details or incorrect details are entered, a new subscription must be purchased.

Player subscriptions are linked to the device registered at activation and cannot be transferred to another device after activation, except in cases approved by the store.

Customer Responsibility, Eligibility & Account

The customer must make sure the product is compatible with their device, account and needs before purchasing, and must read the product description, warranty and refund policy, and terms and conditions before completing the order.

The customer must provide the required device or account details correctly when ordering. The store is not responsible for any error caused by incorrect details entered by the customer, and completing the purchase confirms that the customer has read and agreed to all information and policies related to the product.

The customer must keep all subscription details delivered via WhatsApp or the website. The store is not responsible for any loss or failure resulting from the customer not keeping these details.

The customer confirms they have full legal capacity to deal with the store and are at least 18 years old, and bears the consequences of any violation of this.

The customer is responsible for keeping their account details and password confidential and for all activity under their account, must notify the store immediately of any unauthorized use, and may not transfer their account to another party.

ON AIR TV and its staff will never contact you to ask for the password of any of your accounts.

The store handles customer data and contact information with complete confidentiality.

No Sharing or Reselling

It is prohibited to resell the subscription or activation, share subscription details without authorization, publish links or files of apps intended for customers, or attempt to bypass the activation system or the permitted number of devices.

Refund & Cancellation Policy

Due to the nature of digital products and services fulfilled and delivered electronically, the customer may not request cancellation or a refund after the order is fulfilled, the digital product is delivered, activation details are sent, or the status shows (Completed).

The only exceptions are the following cases:

The following are not grounds for a refund or cancellation:

If an exceptional refund is approved by the store or required by regulations, the amount may be returned to the customer's store wallet or to the original payment method, minus the payment gateway fees according to the payment method:

These fees are not deducted if the error was the store's.

Processing usually takes 7 to 14 business days.

Third-Party Services & Accounts

The store is not responsible for the blocking, suspension or restriction of the customer's accounts with any third-party services.

Nor is the store responsible for the loss of data, files or any content linked to external accounts, apps or services.

Payment

The customer must pay only with their own personal payment method and may not use cards belonging to anyone else.

If a paid service is not received, the customer must contact customer service immediately and may not request a chargeback through the bank.

Offers & Promotional Plans

Any offer applies only to new orders purchased and paid for after the offer is launched. It does not include any previous orders or subscriptions, even if the subscription is still active when the offer is released.

Any order placed before the offer's launch date and time is subject to the features, gifts and offers announced and available when the order was completed. New offers are not applied retroactively.

What counts is the time and date the order was completed, not the activation date or the date the offer is claimed.

Loyalty and rewards programs may be stopped without prior notice according to platform policies, and the customer may not request any compensation for them.

Conduct, Use & Intellectual Property

The store reserves the right to take the necessary legal action against any abuse, defamation, publication of false information or unlawful use of the services, without prejudice to the customer's legal rights or orders due to them.

Any belittling, insulting or verbal abuse of the store or its staff exposes the customer to a permanent ban of their membership and an end to future dealings, and they may not claim any compensation for this ban.

The customer may not claim to be an agent, marketer or representative of the store, nor take any action that manipulates the store's rating or ranking systems.

All trade names, logos, designs and content displayed in ON AIR TV are owned by the store or licensed for use, and may not be copied, reused or republished without prior consent.

General Provisions

Changes to the Terms & Conditions

ON AIR TV reserves the full right to amend, update, add or remove any clause of these terms, conditions and policies at any time, at its sole discretion, without the need for prior permission or approval from the customer, and without being obliged to notify or consult them.

Any changes take effect as soon as they are published on this page, and the last-updated date shown at the bottom of the policy is the official reference.

The customer alone is responsible for reviewing this page regularly, and before every purchase or renewal, to see any changes.

Continuing to use or buy from the store after any change is published is an explicit and final acceptance of the amended terms.

Claiming ignorance of the changes is not accepted, and not reviewing them is not grounds for any claim.

These terms and conditions were approved on 08/11/2026